Help & FAQ

An administrator checks every new company against public business registers, usually within 24 hours, and emails you when your access is on. Meanwhile your account shows a waiting screen that lets you in by itself once the company is approved. Help, the notice board, the map and the route calculator stay open.

Until an administrator has confirmed that your company is a real business, you do not see other companies' names and contacts, and they do not see yours. This keeps fake accounts off the exchange. Everything shows as soon as your company is approved.

Look in the spam or promotions folder. If it is not there, try to sign in with your email address and password: the sign-in page then offers "Send me a new verification link". A link works for 24 hours and only once, and only the newest link works.

Start2Load is free for 12 months, with all features included. After that it becomes a paid service. Prices have not been announced yet; when they are, you will find them on this site.

In two steps. First confirm your phone number: we send a code by text message (from the dashboard, or when you first try to post). Then fill in your company details on My Company and send them for verification with the "Send for verification" button there, or "Verify company" on the dashboard. An administrator checks them, usually within 24 hours, and emails you. Verification opens posting loads and transport, sending and requesting quotes, and writing to other companies directly. Company documents are optional.

Click "Add" → "Add Load", fill in the route, dates, weight and requirements, then publish. Posting needs a confirmed phone number and a verified company.

Click "Add" → "Add Transport", enter the vehicle type, capacity, route and dates, then publish. You can start from a vehicle saved under Fleet. Posting needs a confirmed phone number and a verified company.

Open a listing and send a price request or your quote. The other company can accept it, decline it or answer with a counter-offer. An accepted price becomes an order, which you find under "Orders". Sending and requesting quotes needs a verified company.

The company owner invites them on My Company, under Users: enter their email address and send the invitation. They get an email and join once they accept; someone without an account creates one through the link. Invitations are valid for 14 days and can be sent again or withdrawn. A colleague who signs up with your company code can also ask to join, and the owner adds or declines the request there. On the same page the owner can remove colleagues, and a colleague can leave the company.

Open the company's profile and choose "Report company" or "Block company". Messages, notice board posts and general chat posts have a "..." menu with the same choices. Reports go to the Start2Load team, who act on them within 24 hours. A blocked company cannot message you or your colleagues, and its notice board and chat posts are hidden from you; you can unblock it in Settings.

On the sign-in page choose "Forgot password?", enter your email address and open the link we send you; it works for one hour. To change a password you know, use Settings → Password. Either way, your other devices are signed out. An account that signs in with Google can set a password the same way.

In Settings choose "Edit", type the new address and confirm with your current password. We send a link to the new address: it becomes your sign-in address when you open the link, and the old address gets a notice. Until then you keep signing in with the old one.

Documents added on My Company can be opened only by your company's owner and the Start2Load team; other companies see only the document type and name. Files added to an order are shared with the other company of that order.

Open Settings and choose "Delete account" at the bottom of the page, then confirm with your password. Your personal details are removed straight away. Orders in progress have to be finished or cancelled first.