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Privacy Policy

Last updated: 2026-02-12

1. Introduction

Start 2 Load ("we", "us", or "our") operates a freight exchange platform that connects shippers with carriers. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, applications, and services (the "Platform"). By using the Platform, you agree to the practices described here. If you do not agree, please do not use the Platform. This policy should be read together with our Terms of Service.

2. Data we collect

We may collect the following categories of data:

  • Account and profile: Name, email address, password (stored in hashed form), phone number (e.g. for verification or contact), company name, and other details you provide when registering or updating your profile.
  • Listings and transport data: Information you submit when posting loads or transport offers (e.g. origin, destination, dates, weights, dimensions, trailer type, special requirements). This may include data that could identify you or your business in context.
  • Messages and negotiations: Content of messages and negotiations you send or receive through the Platform with other users (shippers, carriers).
  • Usage and technical data: IP address, browser type and version, device information, log-in and usage times, pages viewed, and similar data generated when you access the Platform.
  • Payment data: If we offer paid features, we or our payment providers may process billing details. We do not store full card numbers; payment processing is handled by third-party providers in line with their privacy and security standards.

3. How we use your data

We use your data to:

  • Create and manage your account and authenticate you.
  • Display and match loads and transport offers so shippers and carriers can find each other.
  • Enable messaging and negotiations between users.
  • Send you service-related communications (e.g. confirmations, alerts, support replies).
  • Process payments and enforce our Terms of Service where applicable.
  • Improve the Platform, analyse usage, and ensure security and fraud prevention.
  • Comply with legal obligations and respond to lawful requests from authorities.

We process personal data on the basis of contract (to provide the Platform), consent (where we ask for it explicitly), legitimate interests (e.g. security, analytics, improvement), and legal obligation where applicable.

4. Sharing your data

We do not sell your personal data. We may share data in the following situations:

  • With other users: To enable the freight exchange, we share relevant profile and listing information (e.g. company name, contact details you choose to show, load/truck details) with other registered users as part of matching and negotiations.
  • Service providers: We may use third parties for hosting, email, analytics, payment processing, or support. They process data on our instructions and are bound by confidentiality and data protection obligations.
  • Legal and safety: We may disclose data when required by law, to enforce our Terms, or to protect the rights, property, or safety of us, our users, or the public.

5. Cookies and similar technologies

We use cookies and similar technologies (e.g. local storage) to keep you logged in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings. Blocking certain cookies may affect how the Platform works (e.g. you may need to log in again). We may use analytics tools that collect usage data; where these are provided by third parties, their use of data is governed by their respective privacy policies.

6. Data retention

We retain your data for as long as your account is active and as needed to provide the Platform, resolve disputes, and comply with legal obligations. After account closure, we may keep some data for a limited period for legal, security, or operational reasons. Message and listing history may be retained in accordance with our internal policies and applicable law.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. No system is completely secure; you are responsible for keeping your login details safe and for the security of your device and network.

8. Your rights (including GDPR)

If you are in the European Economic Area (EEA), UK, or another jurisdiction that grants similar rights, you may have the right to: access your data, correct inaccuracies, request erasure, restrict or object to certain processing, and data portability. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights or for any privacy-related request, contact us at the email below. We will respond within the timeframes required by applicable law.

9. International transfers

Your data may be processed in countries outside your residence, including within the EU/EEA. When we transfer data from the EEA, we ensure appropriate safeguards (e.g. adequacy decisions, standard contractual clauses) as required by applicable law.

10. Children

The Platform is not intended for individuals under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date. For material changes, we may notify you by email or through the Platform. Continued use after changes constitutes acceptance of the updated policy.

12. Contact

For questions, requests, or complaints about this Privacy Policy or our handling of your personal data, contact us at: saparauskas@gmail.com